Question 1

How can I purchase music and merchandise?

Accepted Answer

Browse our Music or Merchandise sections, add items to your cart, and proceed to checkout. We accept eSewa, Khalti, FonePay, Manual Payments, and Cash on Delivery (merchandise only).

Question 2

What payment methods are available?

Accepted Answer

We accept eSewa, Khalti, FonePay (digital wallets), Manual Bank Transfer/QR payments, and Cash on Delivery for physical merchandise. All payment methods are secure and encrypted.

Question 3

How do I use manual payment method?

Accepted Answer

Select 'Manual Payment' at checkout, transfer to the provided account, then enter your account number and transaction reference code. Our team will verify and process your order within 24 hours.

Question 4

Do I need an account to make a purchase?

Accepted Answer

Yes, creating an account is required for digital album purchases to access your downloads. Merchandise purchases can be made as a guest, but an account helps you track orders easily.

Question 5

How do I download purchased music?

Accepted Answer

After payment confirmation, you'll receive an email with secure download links. You can also access your purchased albums anytime from your Library page when logged in.

Question 6

How can I track my order?

Accepted Answer

Use the 'Track Order' feature on our homepage. Enter your order number (sent via email) to see real-time status updates. You can also view order history in your account dashboard.

Question 7

What is your refund policy?

Accepted Answer

Digital products (albums/songs) cannot be refunded once downloaded. For merchandise, contact support within 7 days of delivery for defective items. Provide order number and photos for faster processing.

Question 8

How long does shipping take?

Accepted Answer

Delivery typically takes 3-7 business days within Nepal depending on your location. You'll receive tracking information via email once your order ships.

Question 9

Can I use promo codes?

Accepted Answer

Yes! Enter your promo code at checkout before completing payment. Promo codes may have minimum order requirements and expiration dates. Check your email for exclusive offers.

Question 10

What if I have issues with my order?

Accepted Answer

Contact our support team immediately via the Contact page or email. Include your order number and detailed description. We respond within 24 hours and will help resolve any issues quickly.

Question 11

How do I contact customer support?

Accepted Answer

Reach us via the Contact page, email, or WhatsApp (links in footer). Our support team is available to help with orders, payments, technical issues, and any other questions.

Question 12

Are my payment details secure?

Accepted Answer

Absolutely. We use industry-standard encryption and never store your payment card details. All transactions are processed through certified payment gateways (eSewa, Khalti, FonePay) with bank-level security.

01How can I purchase music and merchandise?

02What payment methods are available?

03How do I use manual payment method?

04Do I need an account to make a purchase?

05How do I download purchased music?

06How can I track my order?

07What is your refund policy?

08How long does shipping take?

09Can I use promo codes?

10What if I have issues with my order?

11How do I contact customer support?

12Are my payment details secure?